Dispatch Direct

Your Best Choice for Service Call Software!

Dispatch Direct eliminates the nightmare of tracking service calls and simplifies the process of scheduling appointments that flow smoothly form one to another. With Dispatch Direct, the touch of a button will give you all the information you need about your daily service calls, including where you service people are, appointment schedules, length of time spent at each call and the status of a project. If you're looking for solutions to today's competitive challenges, turn to the service call software - Dispatch Direct.

Dispatch Board

Easy to use interface

	One-Click access to Key information
	Search for existing customers by name, address or phone number
	Add new customers on the fly
	Access to equipment at the customer site and service call history directly from the service call

Flexible Security

	Choose who accesses what information
	Access can be fine tuned for View, Edit, Add, New, Delete

Flexible Structure

	Service Calls may have multiple site visits
	Multiple technicians (operators, equipment, etc) can be assigned to a Site Visit
	Customers can be associated with more than one location

Analysis

Quick access to analysis information:

	Average length of site visit per technician (equipment, operator, etc.)
	Average number of site visits per day
	New analysis reports

Dispatch Board

	The Dispatch Board enables you to view at a glance what service calls a technician has been assigned. Different colors indicate the status of the call (Finished, Current, Scheduled).
	Unassigned service calls can be quickly assigned to a technician by drag and drop
	Dispatch Board is interactive, allowing users to quickly view call detail by double-clicking on the call on the board.

Mapping

Includes street level maps to show employee (equipment) locations, service call locations, customer/employee locations.

Paging

Includes easy to use alpha-numeric paging, integrated with the dispatching to allow quick paging of technicians with service call information.

Scheduling

Includes scheduling capabilities: Days when technicians will not be available (due to vacations, or sickness)

Service Call Work Order

Send mail to bruce@bradshawcompany.com with questions or comments about this web site. Last modified: June 28, 2006

Send mail to bruce@bradshawcompany.com with questions or comments about this web site.
Last modified: June 28, 2006